Insights & guidance

Articles

Practical lessons and checklists for your Entra ID passkey migration.

Passkey Helper comparison showing an efficient passkey setup beside a frustrating failed registration dialog.

📌 Pinned

9 Sept 2026 · 7 min read

Everything You Need to Know About Passkey Helper

Registration is not enforcement. Learn how Passkey Helper helps Entra ID teams reduce lockout risk, guide users through passkeys, and track a controlled rollout.

26 Sept 2026 · 4 min read

Synced Passkeys Appearing in Entra? Was SMS the reason?

If you have SMS or voice authentication methods turned on, this is going to affect you!

Gru celebrates users registering Entra ID passkeys, then realises they can still select 'Sign in another way'.

7 Sept 2026 · 5 min read

Passkey Migration Checklist: Is Your Rollout Complete?

Five checks to help you decide whether your Entra ID passkey migration is complete, from validating conditional access to help desk processes.

A photo of Microsoft Authenticator with a passkey error message.

27 Jan 2026 · 9 min read

The Reality of Entra ID Passkeys: A Migration Story

Lessons learnt from migrating a manufacturing firm from number-matching push MFA to Entra ID passkeys.